I’ve tried calling but the people I’m connected to keep hanging up. You can follow the cable from the socket and see if you can plug it into the hub. The internal wall boxes are mostly oblong. Ultrafast Broadband. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. 0 Kudos Reply. For a wires-free alternative, you could use a cordless phone setup. RedTomato said: I removed my Virgin cable about a month ago. Picture above. Forum. Virgin Media’s new Stream box allows users to access its TV service, plus streaming apps without the need for a cable TV connection or a contract. I have tried them all with the cable, but they do not work. on 10-05-2023 16:16. 1: Co-ax cable carrying live broadcast TV channels. Follow the instructions on screen to finish your setup. Superstar. However, I do not have any of the specified wall sockets available. The problem is t. A RJ45 connector to BT socket would not be the right connection unfortunately. I think it’s something like £5-£8 per day that your services aren’t on. There are no virgin sockets on the wall. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. on 23-10-2022 13:36. There is a cable on the right of the box coming from the outside. . The answer is yes unless your service comes from another connecting point in your building, or from an outdoor service trench or enclosure. I don’t seem to have a Virgin Media Wall socket in my house. . All you need to do is contact Virgin Media and explain what the issue is. Can I have - 5423708Box arrived today, we have BT Ethernet and phone socket not the round socket. - 5387031. Select the correct HDMI input for your box. You’ll need an adapter to get your fibre landline service up and running. Manage Your Account. com email address to different Virgin account. Account - Mobile. I called 0800 052 1734 and have arranged for a technician to come and fit a socket. Incidentally the phone socket is redundant if not in use and can be safely removed. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Switched On Families. 26 April 2022. I believe I do have a wall socket which would fit an older model plug, so it's possible all I would need is some sort of adapter. Ultrafast Broadband. Go to Account settings, then Account details b. Account - Cable. The UK isn’t the first country to make this move. I received my broadband kit yesterday but I need the help of an engineer please. If it is a loose cable only, you will need one of these to connect the Quickstart cable. I'm here to share knowledge, I don't work for Virgin Media. signed up and was given the option of self installation. Stay safe online. Tudor. I don't work for Virgin Media. Browse Virgin Media Virgin Media Community. 100. Bits and bytes. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Go to virginmedia. Browse. Options. I don’t it is fibre cable. The adapter plugs into the TEL1 socket on the VM hub as per pic below. Thanks for coming back to us @Entoman56, the change to fibre phone is an instruction from the government and has to be completed by 2025 as the older phone network will be closed down, we are choosing to upgrade our customers as soon as we can, more information about the change over from Virgin can be found here and the. If you used to have VM's broadband then there is a coaxial cable to which the VM hub was connected to, and you had an Ethernet cable connecting the YouView box to the hub. Tudor. Hi folks looking for a little help from someone in the know. 1 ACCEPTED SOLUTION. From there it is going into the white distribution amplifier. on 09-08-2023 11:24. . The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. How can I book a technician in QuickStart, set up and connections 10 hours ago Need wall socket in QuickStart, set up and connections 22 hours ago not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayNew Install Assistance Call the Pre-installation and delivery team on 0800 052 1734. . 0 Kudos Reply. Solved: Hi, I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall - 4940188I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Stay safe online. Forum; Apps. I don’t have anywhere to plug the lead from the Wi-Fi to the wall - 5359595. Tuning in. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I don't work for Virgin Media. Hi there , welcome to our forum and thanks for your post. I complained to a UK based ciustomer service person and he tried to persuade me that I could have the phone where the router is or pay £99 to have the living room socket rewired to work, THIS IS RIDICULOUS ! I would like Virgin Media to send an engineer to get my living room. Options. Please I need an Engineer as I need internet for my work, I am so frustrated right now. There’s even no BT wall socket. Learn more. How to cancel your Virgin Media contract. Turn on and get connected. Go to virginmedia. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. 00. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. I have gone through several videos and found that there should be wall socket inside your home. See where this Helpful Answer was posted. You won't be able to convert as Virgin Media use a different infrastructure network to BT. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Your traditional landline sockets will no longer be the connecting point for your landline handset. 3 5 comments Best Add a Comment LayerTough • 1 yr. If you can set up using a Self-Install pack, but. Now have to wait until late next week for a technician to arrive!on 12-08-2022 15:38. Virgin was on the phone to you with an apology within the hour after I queried its unwanted attentions. The second phone socket on the hub (TEL2) is for if you have a second phone line/number. 06-09-2023 15:45 - edited 06-09-2023 15:46. Virgin Media; My Virgin Media. I was never asked if I had a wall box. Tudor. Turn on and get connected. . Vonage 2nd line. on 03-08-2020 18:05. Unscrew one of the two lower cables & push the provided one over the exposed thread. 0. on 27-10-2022 09:24. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. ok quick update. Joining in. The agent said I’ll need an eng. Stay safe online. Really basic information. Do I need an adaptor to make this work? - 5203754. ThanksOn top of that, Virgin Media also offers a self-install option. If it is a loose cable only, you will need one of these to connect the Quickstart cable. we have previously had virgin media but no socket anymore so there is nowhere that i could possibly plug the box into. If you're still struggling to find the location point of where the router needs to be plugged in, or if perhaps you might want to relocate the router, please. Don’t plug the power cable into a plug socket yet. The box and cables may have been removed by the previous occupiers. Red light means a connection issue. Part 1 when you activate The Signal. Check service status. Got my package today and there is an isolated cabled with it but I don't have the wall socket. So, a 50 minute broadband, TV and phone. Options. Phone line - 5 mins. My Virgin Media App. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Make sure that all of the wires are connected nice and finger tight, Then check whether it has been activated correctly on your account. These enter my house via an air brick/vent very close to. Problem solved? Click to. My Virgin Media App. Now that you have a router you will need to use that Ethernet cable to connect the YouView box to it. RJ11 plug to BT socket adapter. Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. The VM box and the wiring is wired to the Virgin Media cable network which does not carry a terrestrial TV signal. I'm here to share knowledge, I don't work for Virgin Media. You need an aerial and an RF feed from it. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Manage Your Account. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. However, I do not have any of the specified wall sockets available. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. QuickStart, set up and connections. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Turn on and start the hub. If there are you can book an engineer online too. . Browse Virgin Media Virgin Media Community. Ethernet is ideal & recommended, reliable wireless is fine. Virgin Media; My Virgin Media; Shop;. Online chat: You should see the option to start a chat on Virgin Media's website. a week ago. on 01-12-2022 11:22. Solved: I have a new self starter kit and the VM wall socket does not fit my new cables. 168. I’ve just been to the property but not sure these are the right sockets. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. My Virgin Media App. We have the quickstart pack but sadly cannot get broadband set up and working. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. It's not possible to create a live chat, I have been unable to contact the help centre by phone and I have no idea whether or not I need to book an engineer. The existing cables will be screw-on (11 mm spanner or pliers required). on 03-12-2022 10:08. I really want to sign up now before I move into. Reply. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. I have only got one rectangular shaped white socket (Shown. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. So yes, following many takeovers, this is now your Virgin Media connection. 0 Kudos. we have previously had virgin media but no socket anymore so there is nowhere that i could possibly plug the box into. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. My home burglar alarm is linked to the home telephone line too. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Sorry to hear that you're having issues with your installation at this time. Connect everything. It is actually a VM box but a very old one, even though it was still in use just over a month ago. i don't know whether to just cancel my service or what?Virgin have unilaterally made this socket inactive. Hey there, just got my 3. If these are flats then they may be internally wired & use the SAT outputs on the media connection plate in the main living room. You can remove the lower cable coming out of the bottom of the box (11 mm spanner, it might be very stiff to turn) Presumably this is an extension cable going to another part of your home (and assuming you don't need/want anything connected to the other end of that extension cable). How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFeb 22, 2022. Options. Switched On Families. i received an installation kit for my broadband but my property. Joining in Options. Stay safe online. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Feb 22, 2022. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. Hi @bingoman000. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. There is an old openreach socket with a coax cable underneath, but in no way connected. Hello, i registered VM broadband and scheduled to delivery on 1st September. Sign in to My Virgin Media a. I can only find the TV socket. Stay safe online. I can see that you haven't been in touch with our team since our post, so I'm going to send you over a private message so I can look into this for you and get an engineer visit booked in. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. The top “capped” one is marked FM & has been disused since cable went digital. on 28-10-2022 17:29. All the wall sockets I can see are for BT. You. The connection cable should be on the other side of that incoming "hole". My Virgin Media App. Account - Cable. Call the Pre-installation and delivery team on 0800 052 1734. However, the install page says "With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Options. The best thing to do if. Virgin Media; My Virgin Media; Shop; Help;. Manage Your Account. However, I have not received any emails re. Unscrew the white cable with the black collar. I moved house with my family and we wanted to move to Virgin Media. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. I'm here to share knowledge, I don't work for Virgin Media. Will an engineer h. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Account - Mobile. log into hub3 - 192. Plug the cables into the Hub. Step 2: Order your Sky Broadband service. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. #5. he can pick up radio 1 and a few other stations and wave 105. on 27-10-2022 09:24. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. SpeedActive Member. Or if the other end of the white cable is in a more useful. If you can get Quickstart, you can choose one of two delivery options. Bit unsure of how to fix it - 5309810. You need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. QuickStart, set up and connections. I can see this is a common problem, and the answer is a technician visit. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. on 18-05-2022 19:55. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Push fit the VM-supplied lead onto the socket. Hello, I just moved in my new flat and I received the QuickStart installation package today. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that new. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. If it doesn't work then you can call the pre-installs team on 0800 052 1734. There are two outputs from here (the two connectors that are close together on the white box). Account - Cable. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. Tuning in. The problem is the Hub is in my Study and the - 4964746. We have the quickstart pack but sadly cannot get broadband set up and working. I had a look everywhere and I don't have a virgin media socket in my flat. Stay safe online. What confuses some people is the push-on connector provided. Tried looking but can't see a way to book an engineer for this?. Solved: Hello, ive tried calling and cant get through to book and engineer. I’ve tried to call once and been cut off after ages on hold. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Account - Cable. I actually want to move it where I think the previous Virgin socket originally was - there's. If there is any old wiring or coaxial cable, this can be removed but possibly. . Chatter and natter. Then just connect your various devices to the dongle. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. Hi there @vmcusto1, welcome to our forum and thanks for your post. Well I can't seem to find anything like that and the closest thing I can find is a. But don't worry – if you don't have broadband, your network provider, such as BT and Virgin Media O2, will supply you with a connection to support the new digital landline system. Now have to wait until late next week for a technician to arrive!on 12-08-2022 15:38. We have the quickstart pack but sadly cannot get broadband set up and working. 2: Internet connection, via your homehub, for all online functions. Ju. Superfast Broadband. "If I'm going for BB only (ie no. . Browse Virgin Media Virgin Media Community. My Virgin Media App. This promotion means you won’t pay the usual setup fee of £35. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. If you would like, we can forward your details to the relevant team to see if your property is serviceable. But I have actually managed to get through to the technical team over chat. The new Stream box will connect wirelessly to the internet. Account - Mobile. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. You can purchase a mobile internet dongle from a number of UK networks. i don't know whether to just cancel my service or what?on 28-10-2022 17:29. The UK isn’t the first country to make this move. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. You may need to use the. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. When you see the ‘starting up’ screen, you can pull the tab out of the remote. . Networking and WiFi. Hi I have ordered a quick start kit and don't have a virgin media wall socket. Security matters. Martin_N. Thank you for your response @andrewmonkie. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. 8 KB. Yesterday I received a 'final demand for payment', stating that I owed some £32. Mark as New; Bookmark. Browse Virgin Media Virgin Media Community. Cihank617. We have tried plugging it into the only box we found it would fit but no luck. The cable fits in the socket shown in the image attached. provided, I shall give them a call tomorrow. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. If you don't have the correct socket, and you can't trace the cable back into the house from the external omnibox then call the pre-installs team on 0800 052 1734. A TV360 box requires 3 connections. I'm a Very Insightful Person, I'm here to share knowledge. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Stay safe online. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. I could connect it in my house self install. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. You can purchase a mobile internet dongle from a number of UK networks. Security matters. Like many, I have received the new fibre phone adapter however the main phone socket is in a different room to the router. Is the socket broken? I can't see another photo like this one from searching. Security matters. Stay safe online. Security matters. ReplyI am not currently a virgin media customer. Ethernet is ideal & recommended, reliable wireless is fine. 1 [or 192. please - 5241140 Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. Virgin Media want to replace cable to house in QuickStart, set up and connections Sunday; Book Engineer HELP! in. Sign in to My Virgin Media a. I’m a new Virgin customer, and the previous occupants used a different provider. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. To order an adapter, simply click Ready to switch in the. How do I book an engineer now? - 5246396 Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. 1. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Manage Your Account. I have received my quick start-up kit. i don’t have a virgin media wall socket.